Conversation Design

Chat/Voice Bot Development & Deployment

Advanced Course: The Nuts and Bolts

Conversational AI is a human’s ability to speak with a computer in a human language, instead of the computer’s. Using tools such as rule-based chatbots, NLP, NLU and NLG (Natural Language Processing, Understanding and Generating), conversation designers shape, write and create the ways in which a digital interface can communicate with a person.

As conversation designers, you’ll be spending most of your time chatting with bots and reviewing conversations. This process is an art form in its own right and with enough practice, you’ll learn how ro recognize one line fallbacks, repair messages and so forth.

The Advanced Course will allow the students to get their hands dirty, and will take them into the art of building conversational experiences from scratch. 

How do you start a conversation? How do you instill a personality in your chatbot, and make sure it is consistent and coherent? How do you use previously collected information to enhance your users' experience? What is a fallback and how do you recover from a broken flow?

By the end of the course, the students will have a deployment of an advanced multi-purpose chatbot that can be presented as a use case.